Video Call Centre

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Video Calling is the future of voice calling

Considering that videos appear in 70% of the top 100 search result listings and that viewers are 64-85% more likely to purchase a product after watching a video, it is sure the world will move to video contact as a preferred route. Video call centre has reached the stage where it is viewed as a necessity. Our video call centre allows for cost-effectiveness, scalability, and flexibility to meet your expanding communications needs.

At Eclat Enterprise, we offer ‘whole of business’ solutions that optimise your customer care environment and maximise its value to your business.

 

Video call centres can be used effectively for the following:

  • Product Demos for high end and complicated products
  • Multiple level problem resolution (for physical products)
  • Web sales of products that require the customers to view the product in more detail & clarity
  • More business leads
  • Increased productivity

 

Highlights:

Improved Communications

Video call centre enables real-time, face-to-face communication, helping end users to truly connect with other participants. When video communication is used, participants (customer and business) are more likely to stay engaged and focused on the task at hand. Our video communication helps to foster collaboration, strong customer relationships, more effective communication and driving sales.

Show Things

Seeing is believing and showing is convincing. Through video call centre, you can demonstrate your latest product, or introduce new or regular services to your customers LIVE ON CALL.

Humanize Your Conversation

Take this point in contrast with voice communication or email correspondence with the customers. Video is moving pictures, which are worth more than a thousand words. Why not have both (voice & video)? By showing yourself and seeing others, you can work the charms of body language, which is so important in business involving human interaction. Unlike phone calls, this method makes your communication process easy and comfortable.

 

By Industries

Our Video Call Centre services span the following industries:

  • Banking, Insurance and Capital Markets
  • Healthcare and Pharma
  • Education
  • Automobile
  • Telecom & Media
  • Hi-Tech and Manufacturing
  • E-Commerce, Retail and Consumer Packaged Goods
  • Hospitality, Travel, Transportation and Logistics
  • Government Agency