We helped design and deliver quality inbound customer service for a leading company to understand the importance of an inbound call centre and its role in improving the customer service experience.
Our agents not only sounded more professional they also dealt with the toughest customers and retained the negative ones. Our enhanced call centre services transformed ordinary customer interactions into extraordinary customer experiences that are memorable for the right reasons. This was reflected in the considerably higher customer feedback scores received. Over the time our highly trained agents in the call centre attracted more customers and retained the old ones, hence high sales for the company.
A world leader automobile company was looking to sales & marketing activities, as a catalyst for product promotion, and needed assistance in transforming this vision into a tangible reality. Our client’s challenge was to convince potential buyers of their region as a trusted brand.
Through analysis of existing research and interviews with potential buyers, we designed a sales & marketing promotion strategy, developed a strong field team and set up an outbound call centre that enabled buyers to better assess the product potential.
By highlighting benefits in marketing and sales efforts, we increased sales and profits of our client.
24/7 Support and service for a major Healthcare Provider to provide online and offline medical appointments to various users.
Feedback app developed for a key healthcare client that allows the users to share valuable inputs on a day to day basis. Users can even book appointments with provider. The app also provides a wide range of social media features along with health tips videos.
Developed a common collaboration platform, with both web interface as well as mobile apps, where various health professionals and patients can connect with each other and schedule and share their experiences, prescriptions, drugs, and appointments.