B.P.O.
Business process outsourcing (B.P.O.) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. India is a hub for global business process outsourcing companies. Some of the best call centre companies located across India offering incredible services to their clients. E.E. is one of the leading callcentre companies in India. E.E. leads the industry by providing business processing outsourcing services to clients across the globe.
E.E. Speaks Your Brand Culture
Outsourcing your Call Centre operations doesn’t mean giving up your brand identity. When we engage with clients, we take the time to get to know their brands, their values—everything that is important to the culture of their organizations.
This is something you’ll see on a visit to our Call Centre facilities. Our clients’ logos, company colours, banners and marketing materialssurround the agents representing their brands. We work with ourclients to develop agent training programs.
Benefits of Business Process Outsourcing:
- Increased productivity and efficiency
- Access to skilled resources at less cost
- Core business focus and streamlined revenue generation
- Less dependency of internal recourses and timely execution
- Business transformation
- Less turnaround time
Why Eclat Enterprise?
Our B.P.O. services promise reduced operations cost, increased revenue, higher customer satisfaction, and helps in expanding the business network. Our core business is to help you establish a high performance yet cost effective B.P.O. services. With E.E. you get an integrated multi-channel B.P.O. solution that is at ease with your business and close to your customers. You also get the ability to focus on selected business characteristics with a well-crafted and an architected approach. We bridge the gap between strategy and execution with technology solutions that enables rich customer experiences. Our agents are fully bilingual, bi-cultural, well-educated and have expertise in a wide array of business functions such as customer service, debt collection, order processing, tech support and virtual assistance.
Key benefits of our B.P.O. solutions:
- Technology driven solutions & state-of-the-art infrastructure
- Experience workforce with superior technical skills
- Affordable solutions with complete security and confidentiality
- Significant improvement in the productivity of your business
- We have a dedicated technical team of engineers, technicians, software experts and support staff
- Reduce salaries and overhead by 50%
- Redundancy at every stage to ensure smooth operations
C.T.I.
Speed up your users-customers interaction notifying the patient information prior to the call in the form of screen pop up to render better services in the fastest possible time.
E.E. agents have expertise in the following B.P.O. services
- Inbound Customer Care
- Outbound Sales Campaign
- Order processing
- Technical Support
- Lead/Information Management
- Back Office Management
- Debt Collection
- Survey Calls
E.E. Agent training parameters
Training Types:
- Systems and Processes
- Certification Programs
- Soft skills
- Voice evaluation
- Phone & email etiquettes
- Negotiation and Closing Techniques
- Customer Satisfaction
- Up sales and cross sales opportunities
- How to Deal with Rejection
- Hardcore sales technique
- Troubleshooting
- Technical support
- Call techniques and flow chats
- Process confidentiality & security
- Agent Development
E.E. Infrastructure
Without a strong and reliable infrastructure, it is impossible to deliver the enhanced level of services that we aspire to. Our setup has been to withstand all the challenges that are bound to come up at some points.
E.E. infrastructure Features:
- Predictive / Preview / Automated dialing
- Automatic call distribution
- Fully customizable interactive voice response
- Call back scheduler
- Skill based routing
- Real-time monitoring and recording of all calls
- Individual voice mailbox
- Web based historical and real time customized reporting
- High capacity advance servers
- UPS system that provides power back-ups for hours
- Redundant internet and telephony link to keep our services going in all eventualities
- Anti-virus protection across the servers and workstations
- Multiple layers of firewalls that keep us safe from viruses, hackers and data theft…. just to name a few
Our B.P.O. services span the following industries
- Healthcare and Pharma
- Banking and Capital Markets
- Insurance
- Telecom
- Media, Publishing and Entertainment
- Utilities
- Hi-Tech and Manufacturing
- Retail and Consumer Packaged Goods
- Travel, Transportation and Logistics
